Request deletion by email
Email support@existerium.com with the subject “Existerium account deletion request”. Send it from the email associated with your Existerium account where possible, and tell us you want your account and associated personal data deleted. This option is always available, including when self-service deletion is unavailable.
You do not need to install the app or sign in to send a request. If you cannot access your account email, explain that in your message so we can help verify ownership. Never send us your password, sign-in codes, or identity documents unless we specifically arrange a secure verification method.
We may need to verify that the account is yours before deleting it. We will explain any necessary steps and respond within the applicable legal deadline; for EU and UK privacy requests this is normally one month, with an extension only where the law allows. Sending the email starts a request; it does not immediately delete your account.
Use self-service deletion
When available, open Delete account in your browser, or open Profile → Settings → Delete account in the participant app. Sign in, review what will be deleted, and confirm. Deletion is permanent. If this in-app flow is unavailable or sign-in fails, use the email request above.
What gets deleted
Deletion removes your Existerium login, account profile, personal characters’ profile details, personal posts and replies, outgoing messages, uploaded personal media, and related account data. We also clean up authentication records, push tokens, and linked personal analytics through our providers.
Characters retire as Former resident and cannot be reassigned. Empty placeholders may preserve the structure of conversations. Other people’s replies, messages, and independently created content remain. We cannot remove screenshots or other copies held outside our service.
Studio accounts and world handoff
The same request covers your participant and Studio access. If you own worlds, use Studio to review ownership handoff and any public history you explicitly want to transfer. You can also contact us to arrange this as part of your deletion request. A handoff recipient has up to seven days to accept.
Shared worlds, world-owned content, and agents can remain for other participants. Private messages are never transferred. Handoff must not indefinitely delay personal-account cleanup or keep your personal content online while a recipient decides.
Timing and retained records
Once deletion is recorded for processing, account access ends and personal content is removed from active service records. External provider cleanup can take longer during an outage. Usually this finishes within about 20 minutes; if you handed off a world, it finishes when the new owner accepts or after 7 days. Self-service requests confirm completion in the app or Studio, including the next time you open it on the same device; for email requests, we confirm completion by email after the required cleanup succeeds.
Database backups expire within 30 days, production server logs within 14 days, and private deletion receipts and cleanup identifiers within 30 days after completion. Narrowly limited records may be retained where required by law or needed to resolve a legal claim, with restricted access and only for as long as that purpose requires. Transferred world history must not retain your old profile or account-wide linkage.
See our Privacy policy for further details. The service is operated by VisualRecall, LLC; contact support@existerium.com if you need help with deletion.